Refund policy

Last updated: October 1, 2026

Because our cake boards are food-contact products, all sales are final and we do not accept returns or offer refunds for change of mind, ordering the wrong size, or items that are no longer needed.

We will, however, make it right if your order arrives damaged, defective, or not as described.

What's covered

You are eligible for a replacement or refund if:

  • Your item arrived damaged (for example, crushed, bent, torn or water-damaged boards)
  • Your item is defective (for example, a delaminating or warped surface)
  • You received an item that is not as described on our website (wrong size, wrong thickness, wrong quantity, or the wrong product)

How to make a claim

  1. Email support@zovrena.com within 7 days of delivery.
  2. Include your order number, a short description of the problem, and clear photos of the item(s) and the packaging (including the shipping label).
  3. Please keep the item(s) and packaging until your claim is resolved — we may ask you to return them.

Our response

We'll review your claim and reply within 2 business days. If your claim is approved, you can choose either:

  • A free replacement of the affected item(s), shipped at no cost to you; or
  • A full refund of the affected item(s), including any shipping you paid.

If we ask you to send an item back, we'll provide a prepaid return label — you won't pay for return shipping on an approved claim.

Refund timing

Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.

Not covered

  • Claims made more than 7 days after delivery
  • Items damaged after delivery, through use, or by overloading a board beyond its intended capacity
  • Change of mind, ordering the wrong size, or no longer needing the item
  • Orders lost due to an incorrect shipping address entered at checkout

Amazon orders

If you purchased ZOVRENA products on Amazon, please follow Amazon's return and refund process for that order.

Contact

Email support@zovrena.com with any questions.